Do any of these comments sound familiar?
• “I thought you were going to follow-up on that?”
• “But she should know how to do it; we’ve talked about it at least five times.”
• “That’s not what I heard in the meeting.”
If there is a hint of familiarity in any of these comments, you are not alone. It seems like communication (or lack thereof) is at the heart of many work place conflicts and team challenges. George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” And it is this illusion that creates many difficulties for leaders, team members, and bosses (not to mention the trouble it can cause in one’s personal life!).
